STORE POLICY
Lead Times
All pieces from the Spill online shop are handcrafted to order, this can take a moment. Please allow 1-2 weeks for collars, leashes, and earrings, 2-4 weeks for harnesses and cuffs, and 2-6 weeks for cut patterned pieces and belts. *If an order is place during Covid-19, these lead times could be subject to delay. I will always to be best to get your pieces to you as soon as I can.
Spill operates as a one-person-show and leather takes time. Social media, material sourcing, accounting, and photoshoots are just a few of the things that are being run behind the scenes when I am not designing or crafting pieces. As a person living with chronic illness and injury, I need to be able to listen to my body and tend to it as my priority so that Spill can continue to run sustainably and bring you exciting work. Please be patient, slow fashion is worth it.
Returns & Exchanges
Spill does not accept returns or exchanges for any reason due to the nature of the pieces produced. Each item from Spill is handmade to order with care and hard work. Changes can be made to an order within 24 hours from purchase, beyond 24 hours the order enters production and changes cannot be made.
Repairs & Alterations
If refitting is necessary, items can be sent back to the studio to be altered only after contact is made with Spill and the alteration is discussed and agreed upon. Some refittings may require fee for labor and materials- please be sure to take specific and correct measurements when ordering. Repairs are offered only if the piece has arrived damaged upon delivery. Please contact me if your piece has arrived defective or damaged. Spill Adornment is not responsible for shipping costs returning to and from the studio.
*If an order is made during Covid-19 and Spill reserves to right to cease offering repair and refitting services if they deem it necessary for safety reasons.
Shipping
All items are shipped with USPS. Shipping times could be delayed due to Covid-19. Once your package is in possession of the postal service, it is out of my hands. Spill is not responsible for any packages damaged or lost during shipping. Please be sure you have filled out the correct shipping address on your order. If your item is lost, please reach out to the USPS to file a claim. Once your order is shipped you will receive tracking information for your package in an email. Please contact me if you have accidentally lost your tracking information, I will be happy to provide it to you!